Arrowhead Stadium

Arrowhead Events’ Ticket Terms and Conditions

(Click here to review the standard ticket terms for all Kansas City Chiefs Games at Arrowhead Stadium)

The following terms and conditions govern your use of the ticket to attend a game or special event indicated on the ticket (the “Event”). The ticket is a revocable license that only grants entry into the designated Event area (“Event Area”) and, if applicable, a spectator seat for the Event. Admission may be refused or withdrawn or the ticket holder ejected in the sole discretion of Arrowhead Events, LLC (“Arrowhead Events”) through its staff or designee(s).

TICKET HOLDER ACKNOWLEDGES AND AGREES that by tendering this ticket and entering the Event Area, ticket holder, on behalf of him/herself and, to the extent permitted by law, any accompanying minor(s), agrees to the terms, conditions, waivers, release and assumption of risk set forth herein.

The sole and exclusive remedy for the holder of a valid ticket if admission is refused or withdrawn, or if the Event is cancelled and not rescheduled, is a refund of the face value of the ticket, and the ticket holder will not be entitled to consequential, incidental, indirect, or exemplary damages of any kind. Further, Arrowhead Events’ liability for any breach of any term of this ticket shall not exceed the face value of the ticket.  IN NO EVENT SHALL ARROWHEAD EVENTS BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY AMOUNT PAID IN EXCESS OF FACE VALUE TO A THIRD PARTY FOR THIS TICKET.

In no event will a refund or other remedy will be provided if the ticket holder is ejected or refused entry due to disorderly conduct or failure to comply with these ticket terms or any security policies prior to or following entry.

THE DATE AND TIME OF THE SPECIFIED EVENT (AND THE OPENING OF THE GATES) ARE SUBJECT TO CHANGE BY ARROWHEAD EVENTS IN THEIR SOLE DISCRETION OR AS A RESULT OF EVENTS BEYOND ARROWHEAD EVENTS’ CONTROL. NO REFUND OR OTHER REMEDY WILL BE PROVIDED IF THE TICKET HOLDER CANNOT ATTEND. Ticket holder may be relocated to an alternative seat in the sole discretion of Arrowhead Events, and no such relocation shall entitle ticket holder to a refund or any other remedy if ticket holder is relocated to a seat of reasonably comparable face value. 

The ticket holder and his/her belongings may be searched and prohibited items may be confiscated prior to entry or at any time while in the Event Area, stadium, and/or at other security checkpoints. The ticket holder has read and must comply with all conditions of Arrowhead Events and/or the security policies, including but not limited to any applicable bag policy, Code of Conduct, site rules, or access agreement(s). By tendering the ticket and entering the Event Area, the ticket holder consents to such searches and waives any related claims that s/he might have against Arrowhead Events; the Kansas City Chiefs Football Club, Inc. (the “Club”); the Event’s sponsor(s), organizer(s), participant(s), or performer(s); the National Football League (“NFL”) and its Member Clubs; or any of the foregoing’s respective affiliates, agents or designees. If the ticket holder elects not to consent to these searches or comply with these security policies, the ticket holder acknowledges that the NFL and the Club have the right to deny ticket holder entry.

The ticket holder assumes all risks incident to the Event, including the risk of lost, stolen or damaged property or personal injury of any kind. THE TICKET HOLDER VOLUNTARILY ASSUMES ALL RISK AND DANGER OF PERSONAL INJURY (INCLUDING DEATH) AND ALL OTHER HAZARDS ARISING FROM OR RELATED IN ANY WAY TO THE EVENT, WHETHER OCCURRING PRIOR TO, DURING OR AFTER THE EVENT. MORE SPECIFICALLY, THE TICKET HOLDER HEREBY ASSUMES ALL RISK OF INJURY RESULTING FROM, OR IN CONNECTION WITH THE EVENT, INCLUDING WITHOUT LIMITATION THE RISK OF INJURY DUE TO THE NEGLIGENCE OR MISCONDUCT OF OTHER SPECTATORS. THE TICKET HOLDER AGREES THAT THE CLUB, THE NFL AND ITS MEMBER CLUBS AND EACH OF THEIR RESPECTIVE EMPLOYEES, AGENTS, CONTRACTORS, LICENSEES, ADVERTISERS AND/OR BROADCASTERS SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS, DAMAGE OR INJURY.

The ticket holder shall be responsible and pay for all damages, losses and expenses, including, without limitation, bodily injury, death or injury to or destruction of property, to the extent attributable to the ticket holder’s negligence, fault or misconduct while in or around the Event Area or its environs.  The ticket holder shall defend, indemnify and hold harmless the entities and persons released hereunder from and against all claims, damages, losses and expenses, including attorneys’ fees, to the extent attributable to the ticket holder’s negligence, fault or misconduct while in or around the Event Area or its environs.

Ticket holder may not transmit or aid in transmitting any photographs, images, videos, livestreams or other accounts or descriptions (whether text, data or visual) in any media of all or any part of the Event (the “Works”).  Transmission or other distribution by, to, or for any commercial enterprise, and any public performance or display, direct or indirect, are also strictly prohibited.  Ticket holder agrees that by tendering this ticket and entering the Event Area, ticket holder shall be understood to have granted the Arrowhead Events and its designees an exclusive, worldwide, sub-licensable, royalty-free license to all copyrights associated with the Works.The ticket holder grants to Arrowhead Events, the Club, the NFL, and their respective designees the irrevocable permission to use his or her voice, image, and/or likeness in any and all media now or hereafter existing in connection with all or any part of the Event, for any purpose whatsoever, including the commercial purposes of Arrowhead Events, the Club, the NFL, or any of their respective sponsors, licensees, advertisers and/or broadcasters, without further permission or compensation and hereby waives any and all claims or potential claims relating to such use.

Use, operation, deployment, or monitoring of any aerial vehicle, including but not limited to any fixed wing, rotoaircraft, drone, rocket, powered balloons, ultralights, or model aircraft, regardless of whether controlled by line of sight, radio frequency, tethers, or any other means, is prohibited at any time on or near the Event Area, the stadium or their environs. Violators may be subject to prosecution and fines for violations of FAA regulated airspace restrictions. Any recording, photograph, video, or other content related the Event obtained through the use of such aerial vehicles is prohibited and is subject to confiscation.

You may have access to Arrowhead Stadium’s Wi-Fi services while using the ticket. Such access and use is subject to and limited by Kansas City Chiefs Wireless Internet Terms and Conditions, which are available at: http://www.kcchiefs.com/arrowhead/wifi-policy.html.

The Club is not responsible for lost, stolen, destroyed or counterfeit tickets.  Lost or stolen tickets, counterfeit tickets, or tickets sold in violation of any applicable law may not be honored. The ticket may not be used for, nor may any ticket holder enter the Event Area for, advertising, promotion or any other commercial purposes (including contests, sweepstakes and giveaways) without Arrowhead Events express written consent.

All applicable federal, state, and local laws shall apply and will be strictly enforced by police and/or Arrowhead Events. Failure to obey any instruction, direction or request of Arrowhead Events’ staff or stadium signage or a violation of these terms and conditions or any of Arrowhead Events’ rules and regulations may result in eviction in Arrowhead Events’ sole discretion or forfeiture and cancellation of your ticket without reimbursement or compensation.

These terms and conditions shall be governed exclusively by the provisions hereof and by the laws of the state of Missouri, without giving effect to any choice of laws or conflict of law rules (whether of Missouri or any other jurisdiction) which would limit the application of the laws or of the jurisdiction of the laws of the State of Missouri. ALL DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR RELATED TO THE LICENSE GRANTED TO THE TICKET HOLDER HEREUNDER, THESE TERMS AND CONDITIONS, OR THE TICKET HOLDER’S ATTENDANCE AT AN EVENT SHALL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION, AND EXCLUSIVELY BY THE UNITED STATES FEDERAL COURT, WESTERN DISTRICT OF MISSOURI, OR JACKSON COUNTY CIRCUIT COURT, AND ALL CLAIMS, JUDGMENTS, AND AWARDS AND SHALL BE LIMITED TO THE AMOUNTS AND REMEDIES LISTED ABOVE.

These terms and conditions, and all parts hereof, are separable, severable and divisible in all respects, and the unenforceability of any specific provision of these terms and conditions or part hereof shall not affect the validity of any other provisions or part hereof. In the event that any provision of these terms and conditions or part thereof is determined by a court to be unenforceable or invalid under applicable law, including, but not limited to, a determination that any provision herein is excessively broad as to time, duration, scope, activity or subject, then such court shall either reform said provision or part thereof so that it shall be enforceable to the fullest extent permitted under applicable law or construe these terms and conditions in all respects as if said provision or part thereof had been omitted.

Event tickets only, as applicable, are sold as a ticket subject to a sales tax, unless exempt by operation of law.




Electronic Funds Transfer Act (“EFTA”) Disclosure and Consent

Electronic check payment:

I consent and authorize a merchant or other payee to use information from my check to make a one-time or recurring electronic payment from my checking account using information from my check to pay for purchases made from the Kansas City Chiefs Football Club.  I understand that when you use information from my check to make an electronic fund transfer, funds may be withdrawn from my account as soon as the same day I make my payment.

Preauthorized payments:

(1) Preauthorized payments: I consent and authorize you in advance to make regular payments out of my account.

(2) Right to stop payment and procedure for doing so: I understand that I can stop any of these payments by contacting you at 816-920-4237 or writing you at the following address in time for you to receive my request three (3) business days or more before the payment is scheduled to be made.

The University of Kansas Hospital Training Complex
Attn: Fan Experience
1 Arrowhead Drive
Kansas City, Missouri 64129

If I call, you may also require me to put my request in writing and deliver it to you within fourteen (14) days after I call.

3) Liability for failure to stop payment of preauthorized transfer. If I order you to stop one of these payments three (3) business days or more before the transfer is scheduled, and you do not do so, you will be liable for my losses or damages.

Inquiries:

ALL QUESTIONS ABOUT BILLING MISTAKES OR TRANSACTIONS MADE WITH YOUR CARD OR ELECTRONIC CHECK MUST BE DIRECTED TO US, AND NOT TO THE BANK OR OTHER FINANCIAL INSTITUTION WHERE YOU HAVE YOUR ACCOUNT. We are responsible for the electronic transfer and payment service and for resolving any errors in transactions made with your card or electronic check.

We will not send you a periodic statement listing transactions that you make using your card or electronic check. The transactions will appear only on the statement issued by your bank or other financial institution. SAVE THE RECEIPTS YOU ARE GIVEN WHEN YOU USE YOUR CARD, AND CHECK THEM AGAINST THE ACCOUNT STATEMENT YOU RECEIVE FROM YOUR BANK OR OTHER FINANCIAL INSTITUTION. If you have any questions about one of these transactions, call or write us at the address and phone number below.

IF YOUR CARD IS LOST OR STOLEN, NOTIFY US AT ONCE by calling or writing to us at the address and phone number below.

IN CASE OF ERRORS OR OTHER INQUIRIES REGARDING YOUR BILL immediately contact us at the address and phone number below, and we will promptly acknowledge and address your inquiry within thirty (30) days of receipt.

The University of Kansas Hospital Training Complex
Attn: Fan Experience
1 Arrowhead Drive
Kansas City, Missouri 64129
Tel: 816-920-4237

Confidentiality:

You consent and authorize the disclosure of information to third parties about your account:

1. Where it is necessary for completing transfers, or
2. In order to verify the existence and condition of your account for a third party, such as a merchant, or
3. In order to comply with government agency or court orders, or
4. If you give your written permission.