Chiefs Pay | Kansas City Chiefs - Chiefs.com

CHIEFS PAY

The Kansas City Chiefs Partner with Tappit to Launch Chiefs Pay

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Tappit, the global payment and data ecosystem for sports, events, stadiums and venues, today announced a multi-year partnership with Super Bowl LIV Champions, the Kansas City Chiefs. The partnership will bring safe and seamless contactless mobile payment technology to fans as they return to Arrowhead to watch the Chiefs during the 2020 season.

Tappit will provide its white label mobile payment technology for Kansas City Chiefs fans through the team's app, which will allow fans to make purchases using only their cell phone. Fans can link any payment method (bank or credit card, Google or Apple Pay, etc.) to the app to enjoy a frictionless experience at concession and merchandise stands throughout the stadium to purchase food, drinks and merchandise quickly and efficiently. It also makes it easier than ever for teams to connect with fans, as those using the app also receive personalized vouchers, incentives and loyalty points. Most importantly, the data and insights delivered by the platform will help the Chiefs maximize the fan experience and ensure operations are as efficient as possible.

"Tappit has an outstanding track record of working in the live event and hospitality industry around the world, including sports teams, international events and festivals," said Tyler Epp, EVP of Business Operations for the Chiefs. "As we prepare to bring football back to Chiefs Kingdom, we are committed to the health and safety of our players, staff and fans.  With cashless payments powered by Tappit, we're one step closer to having fans back in Arrowhead Stadium safely, while minimizing person-to-person contact."

The solutions provided by Tappit minimize the amount of contact between fans and staff as the industry aims to reopen to the public, allowing for a much cleaner experience that limits the possibility of passing bacteria between one another. The cashless solution also reduces the risk of fraud and theft, as all payment information is kept securely within the team's app and fans do not have the added worry of carrying additional cards or cash.

"At Tappit, we're fans first, and we've already seen how the current climate has dramatically changed sports and entertainment industries," said Tappit's CEO, Jason Thomas. "As we look ahead to what sports and large-scale events will be like in the near future, we're already seeing a huge appetite for safer, cashless payments. But not only is Tappit providing that clean and seamless payment experience, we are also equipping teams like the Chiefs with POWERFUL customer insights and data other payment methods can't provide. This makes it possible for them to really understand their fans and improve the experience when we finally return to sports."

Tappit will begin integrating its technology into the Chiefs Mobile app immediately, while updates to point-of-sale locations throughout Arrowhead Stadium will be completed in the coming weeks. 

For more information on Tappit, visit tappit.com. For more information on the Kansas City Chiefs, visit chiefs.com.

Introducing Chiefs Pay

Chiefs Pay is a completely contactless method to pay using your mobile phone, all within the Chiefs' app! Simply open Chiefs Mobile, load your bank or credit card details and go. It is fast, safe and easy to use.

CHIEFS PAY FAQs

What is Chiefs Pay?

Chiefs Pay is a completely contactless method to pay using your mobile phone, all within the Chiefs' app! Simply open Chiefs Mobile, load your bank or credit card details and go. It is fast, safe and easy to use.

What are the benefits of using Chiefs Pay?

Safe. Secure. Simple. A truly contactless method of payment, Chiefs Pay is safe option for fans and staff within Arrowhead Stadium. The technology requires biometric authentication, which means your payments are always secure. Lastly, it's simple to set up and use, which means you get your items quickly and back to the action faster.

Do I need to download another app?

No, Chiefs Pay is seamlessly integrated into Chiefs Mobile.

Where can I use Chiefs Pay?

Chiefs Pay is the preferred method of payment at Arrowhead Stadium and accepted at all physical points of sale within the stadium, both concessions and retail. In addition, there will be a "Chiefs Pay Only" lane within the stadium.

Do I have to have an iPhone or Android to use Chiefs Pay?

Anyone who has Chiefs Mobile will have access to Chiefs Pay. Simply make sure your app is completely up to date.  Chiefs Mobile is available on iOS, Android and Samsung devices via the App Store or Google Play.

Does Chiefs Pay connect with my Chiefs Kingdom Rewards account?

Yes, all applicable rewards and incentives will link directly to your Chiefs Kingdom Rewards account.

Is Chiefs Pay safe and secure?

Yes. Mobile pay is one of the safest ways to make a payment. Accessing your Chiefs Pay account from a mobile device requires either Touch ID or a passcode. Chiefs Pay displays a unique QR code which is safe, universally used and can be read from a much greater distance than any other payment methods as well as through protective plexiglass.

Chiefs Pay works with…

Chiefs Pay works with the payment method that's saved to your Chiefs Pay wallet. These cards are listed as payment methods within the app and customers can choose which card or cards get used at checkout.

Where/how is my payment information stored?

Chiefs Pay stores only verified payment methods and credit cards must include CVV codes. Information is always encrypted over secure networks.

Can I still use cash or my credit card?

While Chiefs Pay is the preferred method of payment at Arrowhead Stadium, credit cards will still be accepted.

Do I have to link/add a credit/debit card to my account?

Yes, in order to use Chiefs Pay you must load a form of payment (Mastercard, Visa, American Express, PayPal, Google Pay, Apple Pay) to your Chiefs Pay account.

How do I purchase items using Chiefs Pay?

Simply open Chiefs Mobile and click on the Chiefs Pay icon. A QR code will appear and you hold your device up to the scanner. The total will be automatically charged to the card that you have linked to your Chiefs Pay.

What if my card gets declined?

If a credit or debit card that is linked to a Chiefs Pay account is declined, the transaction will not process. The QR code will scan, but the transaction will display an error to alert you to the fact that the payment was declined. You will need to pay using a different method.