The foundation of the Chiefs has been and always will be our fans. The Fan Experience Department has been created to meet your needs and inquiries. We will answer your questions and listen and respond to any concerns.
On game day, Fans First Booths will be located throughout Arrowhead Stadium to enhance fan service.
Kansas City Chiefs
One Arrowhead Drive
Kansas City, MO 64129
Standard SMS rates apply. Fans can text during the game, three hours prior to kickoff and 30 minutes postgame from any cell phone.
Visit a Fans First Booth
Scout Investments Club Level Concierge, Ford Fan Zone, Sections: 106, 114, 124, 131, 307, 317, 318, 330, 338, 341
FAN CODE OF CONDUCT
The Kansas City Chiefs would like to thank all of our season ticket holders for making a great atmosphere for our coaches, players and other fans in attendance. Your passion, excitement and support are important to the success of the team. The Chiefs are committed to creating a safe, comfortable and enjoyable experience for their fans both inside Arrowhead Stadium and throughout our parking areas. When attending a Kansas City Chiefs game, all fans should be aware of and comply with the Code of Conduct.
Stadium and parking lot staff will promptly intervene to support an environment where all event patrons can enjoy the game. Fans attending games are required to refrain from the following behaviors:
Behavior that is unruly, disruptive or illegal in nature
Intoxication or other signs of alcohol or substance impairment that results in irresponsible behavior
Foul or abusive language or obscene gestures
Interference with the progress of the game, going onto the field or throwing objects onto the field
Failing to follow instructions of stadium personnel
Verbal or physical harassment of opposing team fans
Smoking except in designated areas
Obscene or indecent clothing or signs
Behavior that detracts from the day of game enjoyment of fellow fans; i.e. blocking views
Attempting to sit in a location other than the guest’s ticketed seat
Conduct that endangers spectators or participants
Selling items or tickets in stadium or within the sports complex