Fan Experience Seasonal Representative
DEPARTMENT: Fan Experience
REPORTS TO: Fan Experience Manager
TIMELINE: June-Feb
*RESPONSIBILITIES: *
- Field and respond to all forms of inbound communication coming into the Fan Experience Department in a consistent and timely manner
- Provide proactive, exceptional customer service to all season ticket members, guests and fans not limited to attendees of Chiefs games and special events
- Utilize exceptional communication and problem-solving skills to provide appropriate resolution to guest inquiries in a professional manner and follow up as necessary
- Log all customer feedback, comments and concerns received via telephone, email or any other means from STMs and the general public to maintain detailed accounts of correspondence
- Work all Chiefs games and special events
- Assist with communication on event day including the text messaging program
- Assist with dispatching and recording all wheelchair and mobility cart requests on event day
- Assist with special projects as needed
Fan Experience Seasonal Assistant
DEPARTMENT: Fan Experience
REPORTS TO: Fan Experience Manager
TIMELINE: June-Feb
RESPONSIBILITIES:
- Assist the Fan Experience staff with written and verbal communication to Season Ticket Members and fans
- Help execute Season Ticket Member events
- Coordinate the packaging and mailing of year of inception gifts for Season Ticket Members
- Complete various duties at Chiefs and Arrowhead Events (i.e. Chiefs games, Training Camp, college games, miscellaneous events)
- Assist in preparation of staffing for all games and special events
- Provide prompt, accurate, courteous service to guests during events
- Assist with the fulfillment and distribution of various promotional items
- Assist with CRM data tracking and inputting as needed
- Assist with special projects as needed and duties assigned by members of Fan Experience Department
