SEAT UPGRADE INSTRUCTIONS

SEAT UPGRADE INSTRUCTIONS

STEP ONE

STEP ONE

Go to www.mychiefsaccount.com and click on "Sign In" in the upper right-hand corner. Then, sign in to your account using your email address and password.

STEP TWO

STEP TWO

To view seating availability, click on "Seat Upgrade" located in the lower right-hand corner of your homepage (circled above). As a reminder, you will not be able to upgrade your seats until your assigned upgrade date & time.

STEP THREE

STEP THREE

Click on the "Select Seats" button on the right to select which seat block(s) you would like to upgrade. Once you've selected the appropriate seat block(s), click "Next" in the upper right-hand corner (circled above).

STEP FOUR

STEP FOUR

You are now in the VirtualVenue™ tool. 

Use the "Select your View" toolbar on the left to adjust your aerial view accordingly (circled above). 

Hover over a section with available inventory you'd like to upgrade to view seating options, or select "View Available Sections" in the upper right-hand corner to view the Section Overview of all available seating locations and pricing (circled above).

STEP FIVE

STEP FIVE

Once you find a location you would like to upgrade to, select that location and you will be directed to the seat view (pictured above). The "Selected Seats" box will show the specific seat location and pricing. 

To continue upgrading to these seats, select "Add to Cart" (circled above). 

Once the seats have been added to your cart, hover over the shopping cart icon in the upper right-hand corner, then select "Continue".

STEP SIX

STEP SIX

The Shopping Cart page will show a review of the new seats you selected and your current seats (prior to seat upgrade). 

The "New Seats" block (circled above) will show the location and balance of your new seats minus any money that has already been applied to your 2020 Season Tickets. 

The "Current Seats" block (circled above) will show the location and price of your seats prior to seat upgrade. 

The "Summary" (circled above) on the right-hand side will show the cost of your new seats (with money already applied to your 2020 Season Tickets), the original cost of your seats prior to upgrade, and the difference between those two values. The total amount due for your account will display at the bottom of the Summary. 

After reviewing this information, select "Checkout" (circled above) to continue.

STEP SEVEN

STEP SEVEN

On the Checkout page, begin by selecting the drop-down box under Step 1 "Delivery & Shipping" and select "STM Card (Free)" (circled above). Once selected, click "Continue" (circled above). 

On Step 2, select the Payment Option of your preference and enter your Payment Method. Then select "Submit Order" once you're ready to complete your new seat selection.