Text Page - Ticket Terms - Pricing & Payment

Variable & Dynamic Pricing

Variable and Dynamic pricing provide more pricing options during the single game, group ticket and season ticket purchasing process. Variable and Dynamic ticket prices better reflect actual market value. Fans who purchase their single game, group tickets and season tickets early are more likely to get the best value.

Season Ticket Pricing

Season Tickets are subject to the Kansas City Chiefs Dynamic Pricing Policy and may vary without notification. Season Ticket Memberships are also variably priced, meaning different prices are assigned to individual games within your season ticket membership to best reflect the value & expected demand of that particular game. The collective value of all of the games within the plan will equal your invoiced season ticket price from the renewal period. Fans who purchase their Season Ticket Membership early are likely to get the best value.

Season Ticket Payment

Season ticket payments must be made by the specified dates outlined under the Payment Options section. If payment is not received in accordance to one of three payment options, you will forfeit the right to retain your account and your account will be cancelled. Cancelled accounts will be subject to a 10% administrative fee if cancellation is requested after initial payment is received. The 10% cancellation fee will be based on the entire season ticket cost, not just the amount that has been paid. Following the Chiefs first home preseason game, cancellation requests cannot be accommodated.

Season Ticket Cancellation & Refund Policy

Cancelled season ticket accounts will be subject to a 10% administrative fee if cancellation is requested after the initial payment is received. The 10% cancellation fee will be based on the entire season ticket cost, not just the amount that has been paid. Following the Chiefs first home preseason game, cancellation requests cannot be accommodated.

If a game is cancelled and not replayed, a refund of the face value, of that individual game ticket only, can be issued. No refund or other remedy will be provided if the ticket holder is unable to attend, is ejected or refused entry due to disorderly conduct or failure to comply with these ticket terms or any security measures.

The Kansas City Chiefs reserve the right to revoke or restrict the sale of tickets, and the renewal of any season tickets, to any potential purchaser at the Chiefs' discretion. In addition, ticket purchasers are required to provide complete and accurate contact information (Name, Address, Phone #, and Email) for any ticket purchase or renewal. Failure to do so may result in the revocation or restriction of that sale.

Information Regarding COVID-19

In anticipation of the National Football League's guidelines being issued to clubs regarding stadium configuration changes and reduced capacity due to the ongoing COVID-19 pandemic, the Chiefs have announced a plan that offers the most flexibility and benefits for Season Ticket Members for what will be an unprecedented NFL season in 2020. 

Because the club cannot fairly re-seat the entire season ticket base across a limited number of seats, all Season Ticket Members will automatically have their 2020 payment credited for the 2021 season without any action on their part. Keeping their payment as a credit towards 2021 includes the following benefits:

  • STMs will be automatically included in a single-game presale for any available seats in 2020, once a final capacity is determined.
  • Their credit can be utilized to purchase single-game tickets for a reduced-capacity 2020 season, if they choose. 
  • They will receive their 2020 Season Ticket Member box with exclusive gifts. 
  • STM pricing will remain flat for 2021 and they will accrue a year of STM tenure for the 2020 season, regardless of if they attend any games or not in 2020.
  • In the event that the club is permitted to host a full-capacity crowd for any potential playoff games, STMs that did not opt for a refund will be given the first opportunity to purchase their seats.
  • Parking or hospitality club passes purchased as part of a Season Ticket Membership can be managed exactly like tickets – either as a credit for 2021 or a full-refund, if requested.

Season Ticket Members who wish to receive a full refund vs. a 2021 credit can choose to do so by contacting their ticket representative over the phone or via email. While those who opt to receive a refund won't be eligible for the above benefits in 2020, they will still be issued a 2021 renewal for their same season ticket location(s) and will maintain their tenure. 

Due to the inability to accommodate all Season Ticket Members, there is no way to account for purchasers who have already secured single-game tickets. All single-game tickets purchased through the primary market will be issued an automatic refund to the method of payment. For any tickets purchased through a resale marketplace, ticket purchasers will need to visit the marketplace used to review their options. Single-game parking passes that have already been purchased through the team will automatically be refunded to the method of payment as well. 

The club will announce and conduct a reduced-capacity single-game on-sale once the final number of available seats is determined based on the guidance of the NFL, as well as local government officials and public health experts. Season Ticket Members who retain their 2020 funds as a credit for 2021 will be given first access to purchase single-game tickets in a priority order, based on their tenure. This Season Ticket Member process will take place through password-protected online accounts. Any remaining single-game tickets will be offered to the public following the Season Ticket Member presale.

When reduced capacity single-game tickets go on sale to Season Ticket Members and the public, it is likely that the club will only sell tickets for the preseason and the first few games of the regular season. As the season progresses, the club will follow the guidance of local officials and public health experts, with the goal being that local regulations will allow for an increased capacity later in the season. Any change that increases capacity throughout the season would provide more fans the ability to purchase single-game tickets in more areas.

Beyond the NFL's stadium configuration changes, the club continues to work closely with the NFL, representatives of The University of Kansas Health System, Populous, as well as local government officials and public health experts on additional capacity and operational adjustments for the safety of all fans, staff, coaches and players. All aspects of the gameday experience for the upcoming season – including parking, tailgating, guest service, food and beverage, retail and stadium operations – are being evaluated and will be announced prior to the start of the season.

ELECTRONIC FUNDS TRANSFER ACT ("EFTA") DISCLOSURE AND CONSENT

ELECTRONIC CHECK PAYMENT:

I consent and authorize a merchant or other payee to use information from my check to make a one-time or recurring electronic payment from my checking account using information from my check to pay for purchases made from the Kansas City Chiefs Football Club. I understand that when you use information from my check to make an electronic fund transfer, funds may be withdrawn from my account as soon as the same day I make my payment.

PREAUTHORIZED PAYMENTS:

(1) Preauthorized payments: I consent and authorize you in advance to make regular payments out of my account.

(2) Right to stop payment and procedure for doing so: I understand that I can stop any of these payments by contacting you at 816-920-4237 or writing you at the following address in time for you to receive my request three (3) business days or more before the payment is scheduled to be made.

The University of Kansas Health System Training ComplexAttn: Fan Experience1 Arrowhead DriveKansas City, Missouri 64129

If I call, you may also require me to put my request in writing and deliver it to you within fourteen (14) days after I call.

3) Liability for failure to stop payment of preauthorized transfer. If I order you to stop one of these payments three (3) business days or more before the transfer is scheduled, and you do not do so, you will be liable for my losses or damages.

INQUIRIES:

ALL QUESTIONS ABOUT BILLING MISTAKES OR TRANSACTIONS MADE WITH YOUR CARD OR ELECTRONIC CHECK MUST BE DIRECTED TO US, AND NOT TO THE BANK OR OTHER FINANCIAL INSTITUTION WHERE YOU HAVE YOUR ACCOUNT. We are responsible for the electronic transfer and payment service and for resolving any errors in transactions made with your card or electronic check.

We will not send you a periodic statement listing transactions that you make using your card or electronic check. The transactions will appear only on the statement issued by your bank or other financial institution. SAVE THE RECEIPTS YOU ARE GIVEN WHEN YOU USE YOUR CARD, AND CHECK THEM AGAINST THE ACCOUNT STATEMENT YOU RECEIVE FROM YOUR BANK OR OTHER FINANCIAL INSTITUTION. If you have any questions about one of these transactions, call or write us at the address and phone number below.

IF YOUR CARD IS LOST OR STOLEN, NOTIFY US AT ONCE by calling or writing to us at the address and phone number below.

IN CASE OF ERRORS OR OTHER INQUIRIES REGARDING YOUR BILL immediately contact us at the address and phone number below, and we will promptly acknowledge and address your inquiry within thirty (30) days of receipt.

The University of Kansas Health System Training ComplexAttn: Fan Experience1 Arrowhead DriveKansas City, Missouri 64129 Tel: 816-920-4237

CONFIDENTIALITY:

You consent and authorize the disclosure of information to third parties about your account:

1. Where it is necessary for completing transfers, or
2. In order to verify the existence and condition of your account for a third party, such as a merchant, or
3. In order to comply with government agency or court orders, or
4. If you give your written permission.

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