GEHA Field at Arrowhead Stadium Accessibility Services | Kansas City Chiefs - Chiefs.com
GEHA Field at Arrowhead Stadium proudly provides an array of services to guests in need of additional assistance. Should guest have any questions regarding the information below, please contact our Fan Experience Department:
- Phone: 816-920-4237
- Email: firstname.lastname@example.org
- Gameday Text Line: Text "CHIEFS" |space| and your location and issue to 816-920-4237
To gain access to the stadium, guests with accessible needs are encouraged to use the following gate entrances:
- GEHA Gate
- T-Mobile Gate
- Community America Gate
- Hy-Vee Gate
For further accommodations, the following gate entrances have direct elevator access:
- Tower Gate
- Ticket Office
For a list of elevators available, please see "Elevators".
Accessible parking is available in the front of Lots A, B, C, D, F, G, H and J and is available to guests with a registered state issued handicapped license plate or hang tag. Lots E and M are premium lots only. Accessible parking is available to guests on a first-come, first-served basis. For guests needing further accommodations, entry through parking gates 5 or 6 is recommended.
Guests are encouraged to contact the Fan Experience Department (see above) to request a courtesy cart, should the accessible parking be at maximum capacity or should they need assistance reaching the stadium from any location in the parking lots. For a detailed map of the Truman sports complex please click here.
To request an accessible pick-up/drop-off pass, guests can contact the Fan Experience Department (see above) prior to gameday and provide a representative with their name, as well as the make, model, and color of the vehicle they plan to be dropped off in.
Accessible/wheelchair seating is located on the Field, Community America Club and Ford Fan Zone Levels. Seating is on raised platforms which meet governmental requirements for wheelchair access and enhanced sightlines. In addition to the person needing accessible seating, an adjacent companion seat is available. Up to three additional companion seats may be purchased. However, this is subject to availability. To purchase tickets in these areas, contact the Ticket Office, 816-920-9400 or email email@example.com.
Guests needing to change current tickets for accessible seating may exchange tickets, subject to availability. Up to three additional companion seats may also be exchanged or purchased. To exchange tickets in these areas prior to event day, contact the Ticket Office, 816-920-9400 or email firstname.lastname@example.org.
On event day, guests may call the Ticket Office at 816-920-9400 to exchange a ticket for an accessible seat comparable to the original seat location, subject to availability. Inside GEHA Field at Arrowhead Stadium, guests may visit a Fans First Booth to exchange seats, subject to availability. For Fans First Booth locations please click here.
Assisted Listening Devices (ALDs)
ALDs are available during all major events and provide an amplified version of public address announcements; however, do not provide service to the play-by-play broadcast. Guests may visit Fans First 131 to check out an ALD, free of charge.
On Chiefs gamedays closed-captioned LED boards are found in both end zones beneath the Arrowvision boards.
The courtesy cart service is available beginning three hours prior to kickoff, continuing throughout the entirety of the game. Requests are accepted on a first-come, first-served basis by the Fan Experience Department. To request a pre-game courtesy cart, please contact the Fan Experience Department (see above) once you have parked inside of the Truman Sports Complex.
Starting in the fourth quarter, guests may access a courtesy cart by exiting GEHA Field at Arrowhead Stadium at one of the following four gates: Hy-Vee Gate, T-Mobile Gate, GEHA Gate, and CommunityAmerica Gate. Courtesy Carts will then do periodic pickups at the corners of these four gates. There may be an extended wait for this service during high volume times, which include kickoff and immediately following post game. We appreciate your patience as we work to assist guests in a timely fashion.
Elevators are available to guests in need of assistance getting to and from various levels. Please reach out to the Fan Experience Department (see above) for assistance in planning the best route.
For guests with food sensitivities, please download the Chiefs Mobile App and reference our 'Amenities Guide' to view what concessions items are available and where.
For other allergies, please reach out to Fan Experience Department (see above) for further information on specific ingredients and food handling.
The Kansas City Chiefs understand that some guests may require medically necessary items that would otherwise be prohibited. To accommodate these items and to ensure a smooth security screening process, we ask that guests with medical needs bring their items in a clear plastic bag and present their bag to staff upon entry for screening.
Breastfeeding mothers that prefer a private location to nurse their child are welcome to use the Nursing Lounge located just inside Gate G. It features five gliders with an accompanying table and footrest as well as electrical outlets. A changing table, lockers and hand washing sink are also available to use. The Nursing Lounge also features a television dialed into the game so that moms don't miss a moment of the action.
Security and Screening
GEHA Field at Arrowhead Stadium is equipped with metal detectors that are safe for individuals with medical devices to utilize. To receive the best guest experience, we advise all guests enter the magnetometers when arriving at the security checkpoint. Alternatively, should a guest not feel comfortable or are unable to walk through the magnetometers, simply alert the security staff member who will then conduct a full-body pat search.
Sensory kits are available during all major stadium events to help guests self-regulate to reduce the impact of sensory stimuli. Guests may visit Fans First 131, Fans First 341 or the GEHA Concierge desk to check out a kit, free of charge.
Certified, leashed service animals may accompany guests with disabilities into GEHA Field at Arrowhead Stadium. Guests are responsible for all needs and actions of the service animal, including clean up. While it is not required, we encourage guests to contact the Fan Experience Department (see above) prior to gameday to best accommodate the needs of the guest and their animal. The recommended entry point for guests with service animals is GEHA Gate. All other animals are prohibited.
Sign Language Interpreters
Signed performances can be provided for hearing impaired guests at select Arrowhead Events with proper advance notice of at least four weeks prior to the event date. Please contact the Chiefs Fan Experience Department at 816-920-4237 for further information.
Wheelchair attendants are available throughout gameday to transport guests to and from their seats upon their arrival to and departure from GEHA Field at Arrowhead Stadium. There is no fee for this service, and no reservations are necessary. To request wheelchair assistance, please contact the Fan Experience Department (see above).
Due to the limited availability of wheelchairs, attendants are unable to escort guests to the concession stands, the restroom, or other locations besides their seating location or to the exits of GEHA Field at Arrowhead Stadium. Guests are encouraged to bring their own wheelchair to GEHA Field at Arrowhead Stadium, should they need to utilize it throughout the event; however, must have a ticketed accessible seating location as there are no storage options.