Arrowhead Stadium proudly provides an array of services to guests in need of additional assistance.
Should guests have any questions regarding the information below, please contact our Fan Experience Department:
- Phone: 816-920-4237
- Email: email@example.com
- Gameday Text Line: Text "CHIEFS" |space| your location and issue to 69050
To gain access to the stadium, guests with accessible needs are encouraged to use the following gate entrances:
- Gate D
- T-Mobile Gate
- CommunityAmerica Gate
- Tower Gate
- HyVee Gate
- Ticket Office Gate
For a list of elevators available, please see "Elevators".
Accessible parking is available in the front of Lots A, B, C, D, F, G, H and J and is available to guests with a registered state issued handicapped license plate or hang tag. Lots E and M are premium lots only. Accessible parking is available to guests on a first-come, first-served basis. Guests are encouraged to contact the Fan Experience Department (see above) to request a courtesy cart, should the accessible parking be at maximum capacity or should they need assistance reaching the stadium from any location in the parking lots.
To request an accessible pick-up/drop-off pass, guests can contact the Fan Experience Department (see above) prior to gameday and provide a representative with their name, as well as the make, model, and color of the vehicle they plan to be dropped off in.
Accessible/wheelchair seating is located on the Field, CommunityAmerica Club and Ford Fan Zone Levels. Seating is on raised platforms which meet governmental requirements for access and enhanced sightlines. In addition to the person needing accessible seating, an adjacent companion seat is available. Subject to space and pod availability, up to three additional companion seats may be purchased. To purchase tickets in these areas, contact the Ticket Office, 816-920-9400 or email firstname.lastname@example.org.
Guests needing to change current tickets for accessible seating, may exchange tickets subject to space and pod availability. Up to three additional companion seats may also be exchanged or purchased. To exchange tickets in these areas prior to event day, contact the Ticket Office, 816-920-9400 or email email@example.com.
On event day, guests may call the Ticket Office at 816-920-9400 to exchange a ticket for an accessible seating ticket comparable to original seat location subject to space and pod availability. Inside Arrowhead Stadium, guests may visit Fans First Booth 114 or 318 to exchange seats, subject to availability.
On Chiefs gamedays, closed-captioned LED boards are found in both end zones beneath the Arrowvision boards.
The courtesy cart service is available beginning three hours prior to kickoff, continuing throughout the entirety of the game. Requests are accepted on a first-come, first-served basis by the Fan Experience Department. To request a pre-game courtesy cart, please contact the Fan Experience Department (see above) once you have parked inside of the Truman Sports Complex.
Following the game, guests may access a courtesy cart by exiting Arrowhead Stadium at one of the following four gates: HyVee Gate, Sprint Gate, Gate D and CommunityAmerica Gate. Courtesy carts will then do periodic pick-ups at the corners of these four gates. During high volume times, which are before kickoff and immediately post-game, we appreciate your patience as we work to assist guests in a timely fashion.
Elevators are available to guests in need of assistance getting to and from various levels. For guests who enter at a spiral entry and need access to the 300 level, it is recommended to use elevators 7 or 8 behind Section 119 to reach Level 3 and then transfer to elevators 3 or 4 to reach Level 8. Please refer to the stadium maps here. Please note that capacity will be determined by elevator size and to take direction from elevator staff. Pods will be allowed to travel together.
The Kansas City Chiefs understand that some guests may require medically necessary items that would otherwise be prohibited. To accommodate these items and to ensure a smooth security screening process, we ask that guests with medical needs bring their items in a clear plastic bag and present their bag to staff upon entry for screening.
Security and Screening
Arrowhead Stadium is equipped with metal detectors that are safe for individuals with medical devices to utilize. To receive the best guest experience, we advise all guests enter the magnetometers when arriving at the security checkpoint. Alternatively, should a guest not feel comfortable or are unable to walk through the magnetometers, simply alert the security staff member who will then conduct a full-body pat search.
Certified, leashed service animals may accompany guests with disabilities into Arrowhead Stadium. Guests are responsible for all needs and actions of the service animal, including clean up. While it is not required, we encourage guests to contact the Fan Experience Department (see above) prior to gameday to best accommodate the needs of the guest and their animal. All other animals are prohibited.
Sign Language Interpreters
Signed performances are provided for hearing-impaired guests at select Arrowhead Events. Interpretation services are not guaranteed for every event; however, every effort will be made to accommodate each request with appropriate advance notice, at least four weeks prior to the event. Please contact the Fan Experience Department (see above) for further information.
Wheelchair attendants are available throughout gameday to transport guests to and from their seats upon their arrival to and departure from Arrowhead Stadium. There is no fee for this service, and no reservations are necessary. To request wheelchair assistance, please contact the Fan Experience Department (see above).
Due to the limited availability of wheelchairs, attendants are unable to escort guests to the concession stands, the restroom, or other locations besides their seating location or to the exits of Arrowhead Stadium. Guests are encouraged to bring their own wheelchair to Arrowhead Stadium, should they need to utilize it throughout the event; however, must have a ticketed accessible seating location as there are no storage options.