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Jayne Martin begins her 21st season with the Chiefs in 2022 and her first as the club's Vice President of Fan Experience after being promoted to the role in May 2022.
Throughout her two decades with the Chiefs, Martin has focused her efforts on elevating guest service for the club. She originally joined the franchise as the Hospitality and Volunteer Programs Coordinator (2002-05) and went on to serve as the Hospitality and Volunteer Programs Manager (2005-09), Premium Services Manager (2009-10), Customer Relations Manager (2010-13) and most recently spent nine years as the Director of Fan Experience (2013-21).
In her position, she leads a full-time, fan-facing guest services team that is committed to enhancing the fan experience, managing fan and Season Ticket Member communication, as well as providing year-round Season Ticket Member programs and experiences. In addition, she oversees fan conduct initiatives, tracks fan insights and sentiment, and serves on the NFL Guest Services Committee.
She was instrumental in the development and expansion of the club's new "Championship Service" platform for GEHA Field at Arrowhead Stadium and has developed and coordinated the execution of numerous Season Ticket Member events and gifts, including a celebration of the club's 50th anniversary in Kansas City and a STM anniversary recognition program.
In addition to her guest service roles with the Chiefs, she also spent a number of years managing alumni player and Kansas City Ambassador relationships, as well as coordinated the unique Chiefs Red Coater Program.
Prior to joining the Chiefs, Martin worked as the Marketing Coordinator (1998-00) and Marketing Manager (2001) for Polo Ralph Lauren.
Education: Ole Miss (B.S. 1998). Family: Husband – Mike Carroll; Children – Tag, Merit and Gray Martin; Cade, Ellie, Mollie and Max Carroll.