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Jayne Martin enters her 25^th season with the Chiefs in 2026 and her fifth as the club's Vice President of Fan Experience after being promoted to the role in May 2022. Across more than two decades with the organization, Martin has dedicated her career to elevating the guest and fan experience while stewarding the club's longstanding service culture.

Martin originally joined the franchise as the Hospitality and Volunteer Programs Coordinator (2002-05) and has since held progressive leadership roles including Hospitality and Volunteer Programs Manager (2005-09), Premium Services Manager (2009-10), Customer Relations Manager (2010-13) and Director of Fan Experience (2013-21).

In her current role, Martin leads a full‑time, fan‑facing guest services organization and oversees event services operations supported by more than 750 event staff members. Her responsibilities include Season Ticket Member communications and year‑round programs, chairing the Fan Conduct Committee, fan insights and sentiment tracking, accessibility initiatives, and staff education and training. Her leadership has centered on aligning internal teams and vendor partners around a shared service commitment while elevating both staff and guest experiences. In recognition of her community‑focused leadership approach, Martin was named the 2023 City Year Idealist of the Year.

Martin has led the intentional evolution of the club's long‑standing Championship Service platform into Serve Like Lamar, a modern service and training framework designed to preserve and carry forward the leadership principles and people‑first values established by founder Lamar Hunt. The reimagined platform is informed by Martin's firsthand professional experience working during Hunt's tenure with the organization, bringing authenticity and continuity to how the club's service culture is expressed today. In this capacity, she serves as a steward of the club's service legacy, translating foundational values into contemporary expectations, training programs and gameday execution.

She also provides oversight of the club's Voice of the Fan and fan sentiment tracking programs, ensuring guest feedback is actively used to inform both operational and strategic decisions. In addition, Martin leads the organization's accessibility initiatives, reinforcing a culture of inclusion through staff education, awareness and expanded experiences designed to meet the needs of all guests.

At the league level, Martin currently serves as Chairperson of the NFL Guest Services & Stadium Operations Committee, representing NFL stadiums, operators and clubs in advancing guest experience, customer service standards and stadium operations initiatives. The committee works in coordination with the NFL Security Department, all 32 clubs and stadium operators, and focuses on fan conduct, training programs, stadium management and overall guest experience. This role marks the first year of her two‑year term as chair.

In addition to her guest services leadership, Martin has previously managed alumni player relations and Kansas City Ambassador relationships and coordinated the Chiefs Red Coater Program.

Prior to joining the Chiefs, Martin worked as Marketing Coordinator (1998-00) and Marketing Manager (2001) for Polo Ralph Lauren.

Education: Ole Miss (B.S. 1998). Family: Husband – Mike Carroll; Children – Tag, Merit and Gray Martin; Cade, Ellie, Mollie and Max Carroll.